House Clearance Shoreditch Terms and Conditions

These Terms and Conditions govern the provision of house clearance and waste collection services by House Clearance Shoreditch to you as a customer. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means House Clearance Shoreditch, the provider of house clearance and waste collection services.

Customer means the individual or business entering into a contract with the Company for the provision of services.

Services means any house clearance, rubbish removal, waste collection, bulky item removal, or related services provided by the Company.

Premises means the property or location at which the Services are to be performed.

Waste means any items, materials, furniture, appliances, or other goods to be removed and disposed of as part of the Services.

2. Scope of Services

The Company provides house clearance and waste collection services, including removal of general household items, furniture, white goods, garden waste, and selected commercial waste. The exact scope of Services will be set out in the quotation or booking confirmation provided to the Customer.

The Company reserves the right to decline removal of any items that are hazardous, prohibited by law, or unsuitable for transport or disposal using the Company’s standard methods. Examples include, but are not limited to, asbestos, certain chemicals, medical waste, gas cylinders, and any materials that the Company reasonably deems unsafe or not covered by its waste carrier arrangements.

3. Booking Process

Customers may request Services by telephone, email, or through any other contact method offered by the Company. The Customer will be asked to provide details of the Premises, access arrangements, the approximate volume and type of Waste, and any special requirements.

Based on the information provided, the Company may give an initial estimate, which is indicative only. A final quotation will normally be confirmed after the Company has inspected the Premises or Waste or has obtained sufficient details, including photographs or an itemised list, to assess the work required.

A booking is considered provisional until the Customer has accepted the quotation and the Company has confirmed the booking in writing or verbally with a clear date and time window for attendance. The Company may, at its discretion, request a deposit in order to secure the booking.

The Customer is responsible for ensuring that all information provided to the Company is accurate and complete. If, on arrival, the actual volume or nature of the Waste, or the access conditions, differ significantly from what was described, the Company may revise the quotation or decline to carry out part or all of the Services.

4. Access and Parking

The Customer must ensure that the Company has safe, reasonable, and lawful access to the Premises at the agreed date and time. This includes providing accurate address details, access codes, instructions for entry, and information on any restrictions such as loading times or height limits.

The Customer is responsible for arranging any necessary parking permits, suspensions, or permissions required for the Company’s vehicles to park and load close to the Premises. Any parking charges, fines, or penalties incurred due to the Customer’s failure to arrange suitable parking may be added to the Customer’s invoice.

If the Company is unable to gain timely access to the Premises or to park and unload reasonably close to the collection point, the Company may treat this as a late cancellation or abortive visit and may charge a fee to cover its time and costs.

5. Quotations and Pricing

Unless expressly stated otherwise, all quotations are given exclusive of VAT and any other applicable taxes, which will be added at the prevailing rate where applicable.

Quotations are generally based on the estimated volume and nature of the Waste, time required on site, labour involved, and disposal charges. If the actual Waste volume, type, or weight exceeds what was reasonably anticipated, the Company may adjust the price accordingly, subject to the Customer’s agreement before proceeding.

Any additional Services requested by the Customer on site, such as dismantling items, extra loading from separate areas, or additional clearances beyond the original quotation, may be charged as extras. The Company will explain any additional charges before carrying out the extra work.

Quotations are normally valid for 30 days from the date of issue, unless otherwise stated or withdrawn earlier by the Company.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of collection. The Company accepts payment by cash, bank transfer, or card, subject to availability of facilities and any conditions notified to the Customer in advance.

For business Customers, or where agreed in advance, the Company may issue an invoice payable within an agreed credit period. If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate and to recover any reasonable costs of collection, including legal fees.

Ownership of any reusable or resalable items removed as Waste transfers to the Company once the Services are completed, and the agreed price is payable regardless of any resale or recycling value the Company may obtain from such items.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving the Company as much notice as reasonably possible. Cancellations or substantial changes made more than 48 hours before the scheduled appointment will normally incur no charge.

If the Customer cancels or significantly changes a booking with less than 48 hours’ notice, the Company reserves the right to charge a cancellation fee to cover administration, scheduling, and potential loss of work. If the Company’s team attends the Premises and is unable to carry out the work for reasons beyond the Company’s control, an abortive visit fee may be charged.

The Company may cancel or reschedule a booking if it is unable to perform the Services due to circumstances beyond its reasonable control, including vehicle breakdown, staff illness, extreme weather, accidents, road closures, or compliance with legal requirements. The Company will notify the Customer as soon as reasonably practicable and will seek to agree an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

8. Customer Obligations

The Customer must ensure that the Waste to be removed is clearly identified and accessible, and that any items the Customer wishes to keep are removed or segregated before the Company’s team starts work.

The Customer warrants that they have full authority either as owner or with the owner’s consent to arrange removal of the Waste and to grant the Company access to the Premises. The Customer will indemnify the Company against any claims from third parties arising from the removal of items instructed by the Customer.

The Customer must inform the Company in advance of any items that may require special handling, such as electrical equipment, heavy or awkward items, items containing glass, or materials that might be fragile, contaminated, or hazardous.

9. Waste Regulations and Environmental Compliance

The Company operates as a registered waste carrier in accordance with applicable UK waste legislation and will take all reasonable steps to ensure that Waste is handled, transported, and disposed of using lawful and environmentally responsible methods.

The Company may deliver Waste to licensed transfer stations, recycling facilities, or other authorised disposal sites, and may separate items for reuse or recycling wherever reasonably possible. The Customer acknowledges and agrees that the Company has full discretion over the choice of disposal route for any Waste it collects, provided that such routes comply with relevant law.

The Customer must not knowingly present for collection any prohibited or hazardous materials not previously agreed in writing with the Company. If such materials are discovered, the Company may refuse to remove them and may charge for any resulting delay or additional handling. The Customer remains responsible for ensuring that hazardous items are disposed of in accordance with relevant regulations.

10. Liability and Limitations

The Company will exercise reasonable care and skill in the performance of the Services. However, the Company’s liability is subject to the limitations set out in this clause.

The Company will not be liable for normal wear and tear, minor scuffs, or superficial marks arising from the movement of bulky items, where the Company has acted with reasonable care. The Customer should take reasonable steps to protect flooring, walls, and fixtures where appropriate.

If the Company causes direct physical damage to the Premises or to an item that the Customer has not asked to be removed, through negligence, the Company will either repair the damage, replace the item on a like-for-like basis (taking into account age and condition), or pay fair compensation, at its discretion. The Customer must notify the Company of any such damage as soon as reasonably practicable and no later than 48 hours after completion of the Services.

The Company shall not be liable for any indirect, special, or consequential losses, including loss of profit, loss of use, loss of opportunity, or any costs incurred by the Customer in relation to third parties. The Company’s total aggregate liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable by the Customer for the specific job in relation to which the claim arises, except in cases where liability cannot be limited by law.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matters for which liability cannot be excluded or limited under applicable law.

11. Insurance

The Company maintains public liability insurance and, where applicable, employer’s liability insurance at levels considered appropriate for its operations. Details of current cover are available on request. It remains the Customer’s responsibility to ensure that their own property insurance is adequate to cover any risks not accepted by the Company under these Terms and Conditions.

12. Timeframes and Delays

The Company will use reasonable efforts to attend the Premises within the agreed time window. However, all arrival times are estimates and may be affected by traffic, previous jobs, or events beyond the Company’s control. The Company will make reasonable attempts to notify the Customer of any significant delays.

The Company shall not be liable for any costs or losses incurred by the Customer as a result of delays or extensions of the period required to complete the Services, provided the Company has acted with reasonable care and diligence.

13. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, providing full details of the concern. The Company will investigate and seek to resolve complaints promptly and fairly.

Where a dispute cannot be resolved directly between the parties, either party may consider using an appropriate dispute resolution method such as mediation or, ultimately, legal proceedings, subject to the governing law and jurisdiction set out below.

14. Data Protection and Privacy

The Company will collect and process personal data relating to the Customer and, where applicable, their representatives, for the purposes of administering bookings, providing the Services, taking payment, and handling enquiries or complaints. The Company will handle such data in accordance with applicable data protection laws and only retain it for as long as reasonably necessary for these purposes.

The Customer is responsible for ensuring that any personal data provided to the Company is accurate and for informing the Company of any relevant changes. The Customer may request details of the personal data held by the Company and may exercise other data protection rights as permitted by law.

15. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the revised terms have been issued or published. The version in force at the time of booking will normally govern the contract relating to that booking, unless otherwise agreed in writing.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent any further or other exercise of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral, relating to the same subject matter.